Refund & Cancellation Policy
Because Lee's Pecan Pies makes pies in small batches and orders may be prepared specifically for each customer, cancellations and refunds depend on the status of the order.
Order confirmation
Submitting the website order form is an order request. An order is final when required payment is approved and Lee confirms the order and pickup or delivery details.
If Lee cannot fulfill a paid order
If payment has been approved but Lee cannot fulfill the order, the eligible payment will be refunded through the original payment method when possible.
Cancellations
If you need to cancel, contact Lee as soon as possible at leespecanpies@gmail.com. If preparation has not begun, the order may be cancelled and an eligible payment refunded. Once ingredients have been committed or preparation has begun, a cancellation or full refund may not be available.
Problems with an order
If your pie is incorrect, damaged, or there is another problem with your order, contact Lee as soon as possible after pickup or delivery. We will review the issue and, when appropriate, offer a replacement, correction, partial refund, or refund.
Change-of-mind returns
For food-safety reasons, pies that have been picked up or delivered generally cannot be returned for resale. A change of mind after fulfillment does not normally qualify for a refund.
Refund timing
Approved refunds are returned through the original payment method when possible. The time required for a credit to appear can vary based on Clover, the card network, and the customer's financial institution.
Email leespecanpies@gmail.com.